REFUND POLICY
At NationTen Brand, we strive to ensure your complete satisfaction with our products. Please read our refund policy carefully to understand the terms and conditions for requesting a refund.
General Refunds:
1.1. We do not offer refunds on custom-made items since they are uniquely personalized for each customer. It is essential to review all customization details carefully before placing your order.
1.2. However, if there is an error due to the printer or designer, we will gladly replace the item at no additional cost. Please contact our customer service within [number of days] days of receiving the product, providing clear documentation of the error, such as photographs or detailed descriptions.
Late Additions:
2.1. If you wish to make additions or changes to your order after it has been placed, please note that late additions may follow a separate schedule. We will do our best to accommodate your request, but additional production and shipping time may be required. Please contact our customer service as soon as possible to discuss the possibilities.
Return Process:
3.1. To initiate a refund or replacement due to an error on our part, please contact our customer service within [number of days] days of receiving the product. Our team will guide you through the return process and provide you with the necessary instructions and return shipping details.
3.2. It is important to return the item in its original condition, unused, and with all original packaging and tags intact.
3.3. Upon receipt and inspection of the returned item, we will assess the situation and proceed with the appropriate resolution, which may include a refund or replacement.
Refund Timeframe:
4.1. Once the returned item is received and approved for a refund, we will initiate the refund process. Please note that the refund processing time may vary depending on your original payment method and financial institution.
4.2. We will make reasonable efforts to process refunds promptly. However, please allow [number of days] days for the refund to be reflected in your account.
Contact Information:
5.1. If you have any questions or need further assistance regarding our refund policy, please contact our customer service at [contact email or phone number]. Our dedicated team is ready to assist you and address any concerns you may have.
Please note that this refund policy applies only to items purchased directly from NationTen Brand. For items purchased through authorized resellers or retailers, please refer to their respective refund policies.